Frequently Asked Questions Frequently Asked Questions
How do I search for an image?

A search can be done using relevant keywords and categories or the individual image reference numbers. A detailed explanantion and search tips can be found on our help page.

What benefits do I get by registering on your website?

You will have access to larger, un-watermarked, low-resolution images, which can be used for comping and layouts only. Images can be ordered once you are registered. Lightboxes can be created and edited to help manage your search results.

What can be done with the lightbox facility?

Images can be added and stored in your light box(es) for different projects that you are working on. Notes can be added to them and they can be emailed to colleagues or clients to view.

How are your images licensed?

All our images are rights managed i.e. they are licensed to a specific client for a specific use, territory and length of time. The usage fee is dependent upon these and other criteria. A license covers a single agreed use only but can generally be extended or renewed.

How do I order an image?

Images can be ordered online once you have registered your details, alternatively call us on +44 (0) 207 278 4770 if you would prefer to speak to us directly. Our office hours are 8.30am-18.00pm.

Can I view my orders?

Your account information including current and previous orders can found by clicking on ‘Account' on the menu bar. Your account details can be changed here too.

How are images supplied?

Images are supplied on CD, as 300dpi jpeg or tiff files at the size you require.  Images are delivered same day or next working day.  FTP download option will be available soon.

How do I pay for an image?

We will send you an invoice once a fee has been agreed. Payment by cheque or BACS must be made within 30 days.

Can you help me if I can't find a suitable image on your website?

Contact us if you can't find what you are looking for. We can search and select images for you from the website and from images that we may have but which haven't been put on yet.

If you can't find the answer to what you are looking for on this page or need more details, try our help page or contact us:

James Murphy Photo Library
27, Swinton St
London
WC1X 9NW

Tel.: +44 (0)20 7278 4770
Fax: +44 (0)20 7278 4581


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